Useless App

China Southern Airlines is a major Chinese airline with service to many International destinations. So why is it they cant seem to develop a website or app that can actually be useful on a Windows based machine or has iPhone compatibility? Their website requires flash player its of no use to iOS users.

Ok, so I go to their website using my Windows machine. Nope, it doesnt work on the laptop either. Look, they have an app, after downloading the app it looks like something my 12 year old daughter would develop but worse and is also of no use.

So I called the airline directly to book a flight, what? I am referred to a travel agency to make the booking. The person on the phone was kind enough to give me the number to dynasty travel of the LA area. Great, they can book the flight for me. Oh wait, they cant process my American credit card (Visa) and ask that I send them a copy of my passport, drivers license, and front and back of my credit card via fax. Ok, this is strange and goes against everything Ive ever learned about financial and cyber security. Finally after 5 faxes (the faxes came out to dark and not legible.) I was issued a ticket but my Sky Team Sky miles number was not added to the reservation and I was not issued a seat assignment.

I go back to the webpage with my e-ticket number. Nope, cant access my reservation. Ok, lets try the app. Nope, still no luck. A phone number? Nope only two 4 digit numbers separated by a hyphen, no country code or prefix. At this point I know my credit card was charged but have no way to select a seat or check in for my flight. Hopefully I actually have a ticket...... I will be going to the airport tomorrow in hopes I actually am able to board an aircraft. For being a major airline they really need to get it together with their webpage, app, and a credit processing. I just hope their aircraft has better technical capability then their website and app. I dont write many reviews but this app is a total waste of time. Hopefully the airline is better then their software capabilities. Maybe they should hire my 12 year old to run their online product development?

Demo Racer about 南方航空